that make organizations successful are not always the qualities that enhance their empathy. Hear me say it, and not for the last time: the things that make us good at business, including the corporate transformation of American medicine and education, do not always expand our empathy. What to do about it? The battle is joined. The recommendation? Let your customers, constituents, or stake-holders train you in empathy: Realize that if you do not respond empathically, the customers are just going to go quietly to the competitor that does. Empathy is good for business. If the customer has a complaint that he is having trouble expressing, then use one’s listening skills to get to the bottom of things.
resistance to empathy
This work aims to be educational in a brain-storming way about the role of empathy in the community and the market for empathy services. Hanna Holborn Gray has said that “education should not be intended to make people comfortable, it is meant to make them think.” I hereby also add: The intention of education is to expand one’s empathy. Amazingly enough that is not as comfortable as many people might imagine, which brings up to the first trend – resistance to empathy.
Here are twelve (12) top radio shows on empathy. Lou Agosta interviews thought leaders in the community about work they are doing that expands empathy. Note: interviews are edited to delete the commercials. Biographical information about the speaker and interviewer… Read More ›
Ours is the age of compliance. There are so many “shoulds” – so many rules – that doing one’s job is a challenge. Resistance to empathy is subtle, and it deploys institutional mechanisms, usually unwittingly, to disrupt empathy. The psychosocial dimension complicates resistance to empathy on the part of “behavioral health” professionals.
Empathy is like oxygen for the soul (according to a famous statement by Heinz Kohut). So if you are experiencing a shortness of breath in your relationships, career, or commitments, maybe you need expanded empathy. Join me [Lou] for an “on… Read More ›