that make organizations successful are not always the qualities that enhance their empathy. Hear me say it, and not for the last time: the things that make us good at business, including the corporate transformation of American medicine and education, do not always expand our empathy. What to do about it? The battle is joined. The recommendation? Let your customers, constituents, or stake-holders train you in empathy: Realize that if you do not respond empathically, the customers are just going to go quietly to the competitor that does. Empathy is good for business. If the customer has a complaint that he is having trouble expressing, then use one’s listening skills to get to the bottom of things.
resistance to empathy
10 Top Empathy Trends and Predictions for 2017
This work aims to be educational in a brain-storming way about the role of empathy in the community and the market for empathy services. Hanna Holborn Gray has said that “education should not be intended to make people comfortable, it is meant to make them think.” I hereby also add: The intention of education is to expand one’s empathy. Amazingly enough that is not as comfortable as many people might imagine, which brings up to the first trend – resistance to empathy.
12 Top Radio Shows on Empathy
Here are twelve (12) top radio shows on empathy. Lou Agosta interviews thought leaders in the community about work they are doing that expands empathy. Note: interviews are edited to delete the commercials. Biographical information about the speaker and interviewer… Read More ›
Resistance to Empathy in the Organization
Ours is the age of compliance. There are so many “shoulds” – so many rules – that doing one’s job is a challenge. Resistance to empathy is subtle, and it deploys institutional mechanisms, usually unwittingly, to disrupt empathy. The psychosocial dimension complicates resistance to empathy on the part of “behavioral health” professionals.
Plato Not Prozac!
The neurochemical reshaping of personality has had many unanticipated consequences. I acknowledge that the debate is not ended by the Chapter in my A Rumor of Empathy on “Plato Not Prozac,” the name of which is hereby acknowledged to be from… Read More ›
Empathy is like oxygen for the soul: So if you are experiencing a shortness of breath…
Empathy is like oxygen for the soul (according to a famous statement by Heinz Kohut). So if you are experiencing a shortness of breath in your relationships, career, or commitments, maybe you need expanded empathy. Join me [Lou] for an “on… Read More ›
10 Top Tips and Techniques for Expanding Empathy
Join me [Lou] for an on the air conversation on Empathy Radio focusing on top tips and techniques for expanding ones empathy. Click here to play the show: 10 Top Tips and Techniques for Expanding Empathy. The main tip and… Read More ›