Business leaders lose contact with what clients and consumers are experiencing. Leaders get entangled in solving legal issues, reacting to the competition, or implementing the technologies required to sustain operations, and lose touch with the empathic core of business. Yet empathy is never needed more than when it seems there is no time for it.
empathy capitalist tool
Shoshana Zuboff’s The Age of Surveillance Capitalism is a page-tuner, highly engaging, but also deeply disturbing. Surveillance capitalism and its two major practitioners, Google [Alphabet] and Facebook, are unprecedented developments. Personally, I have been struggling to get my head around trends… Read More ›