that make organizations successful are not always the qualities that enhance their empathy. Hear me say it, and not for the last time: the things that make us good at business, including the corporate transformation of American medicine and education, do not always expand our empathy. What to do about it? The battle is joined. The recommendation? Let your customers, constituents, or stake-holders train you in empathy: Realize that if you do not respond empathically, the customers are just going to go quietly to the competitor that does. Empathy is good for business. If the customer has a complaint that he is having trouble expressing, then use one’s listening skills to get to the bottom of things.
resistance to empathy
The first empathy book reviewed here is very good indeed. William Miller’s Listening Well: The Art of Empathic Understanding (Wipf and Stock, 114pp, ($18US)) is a short book. Admirably concise. My short review is that, as I am author of… Read More ›
You don’t need a philosopher to tell you what empathy is; you need a philosopher to help you distinguish the hype and the over-intellectualization from a rigorous and critical empathy. Every parent, teacher, health care worker, business person with customers,… Read More ›
Putting ourselves in the situation of people who lived years ago in a different historical place and time is a challenge to our empathy. It requires historical empathy. How do we get “our heads around” a world that was fundamentally… Read More ›
Empathy is oxygen for the soul. So if you are feeling short of breath due to life stresses, perhaps one needs expanded empathy. Get some here. This is what you need to know to register. Further details on the course content… Read More ›
This work aims to be educational in a brain-storming way about the role of empathy in the community and the market for empathy services. Hanna Holborn Gray has said that “education should not be intended to make people comfortable, it is meant to make them think.” I hereby also add: The intention of education is to expand one’s empathy. Amazingly enough that is not as comfortable as many people might imagine, which brings up to the first trend – resistance to empathy.
This is the score for my trends from last year (2016). I ascribe “thumbs up” or “thumbs down.” A “thumbs down” means that while the trend might still get traction at some point in the future, it has not really… Read More ›
When one experiences the lack of empathy as a boundary issue or even a boundary violation, including a dignity violation, then the response is narcissistic rage in an attempt to get back one’s own and re-establish the boundary. I suggest this is a primitive, primary process response that is rarely well thought out or even all that adaptive – except perhaps in a context of self-defense against an immediate danger – but it is a common response. This does not jive with the average everyday understanding of empathy but it is the heart of the matter: wherever there is empathy – can narcissistic rage be far behind?
Ours is the age of compliance. There are so many “shoulds” – so many rules – that doing one’s job is a challenge. Resistance to empathy is subtle, and it deploys institutional mechanisms, usually unwittingly, to disrupt empathy. The psychosocial dimension complicates resistance to empathy on the part of “behavioral health” professionals.
Empathy Triple Play: 3 books on empathy: hear about the book that got me thrown out of the local institute for psychoanalysis
Empathy is oxygen for the soul. Short of breath? Maybe one needs expanded empathy. Get some – along with a light snack – at this event.