A rumor of empathy learns about a report of an alleged example of empathy in the work, actions, or conversation of a person or organization. I then reach out to the person and talk to them in detail about the work they are doing to confirm or disconfirm the validity of the rumor.
Empathy is about relationships. Architecture is about building things that last. Building lasting relationships? A marriage made in heaven?
Empathy means being firm but flexible about boundaries. The most empathic people that I know are also the strongest and most assertive regarding respect for boundaries. Being empathic does not mean being a push over. You wouldn’t want to mess with them. Where such people show up, empathy lives—shame and bullying have no place.
Empathy flourishes in a space of acceptance and tolerance. But acceptance and tolerance have their dark side, too. People can be intolerant and unaccepting. Be accepting of what? Be accepting of intolerance? Be tolerant of intolerance? Yes, be tolerant, but… Read More ›
A Lazy Person’s Guide to Empathy, the book, now available: Expand empathy in the community and individual today!
Empathy: A Lazy Person’s Guide is a light-hearted look at a significant and engaging matter: how to expand empathy in the individual and the community – and do so without working too hard. The Guide includes twenty eight illustrations by… Read More ›
Business leaders lose contact with what clients and consumers are experiencing. Leaders get entangled in solving legal issues, reacting to the competition, or implementing the technologies required to sustain operations, and lose touch with the empathic core of business. Yet empathy is never needed more than when it seems there is no time for it.
People treat empathy as if it were an “on-off” switch. Turn it “on” for friends and family; turn it “off” for the “bad guys”. Turn empathy “on” for coworkers, customers, and insiders; turn empathy “off” for competitors, for compliance, and… Read More ›
Short review: two thumbs up. Zaki and his work are the real deal. Zaki “gets it” as regards empathy. The most important take-away: empathy is trainable, teachable, malleable, acquirable, and an expandable competence and skill rather than an unchangeable personality… Read More ›