empathy consulting

A Rumor of Empathy is now a podcast (series)

A rumor of empathy learns about a report of an alleged example of empathy in the work, actions, or conversation of a person or organization. I then reach out to the person and talk to them in detail about the work they are doing to confirm or disconfirm the validity of the rumor.

Empathy, Capitalist Tool

Business leaders lose contact with what clients and consumers are experiencing. Leaders get entangled in solving legal issues, reacting to the competition, or implementing the technologies required to sustain operations, and lose touch with the empathic core of business. Yet empathy is never needed more than when it seems there is no time for it.

Online (cyber) therapy: The genie is out of the bottle

Psychotherapy invokes a virtual reality all of its own – even without cyber space. This is especially the case with dynamic psychotherapy that activates forms of transference in which one relates to the therapist “as if” in conversation with a past or future person or reality, the latter not physical present. Indeed, with the exception of being careful not to step in front of a bus while crossing the street on the way to therapy, we are usually over-confident that we know the reality of how our relationships work or what people mean by their communications. This is less the case with certain forms of narrowly focused behavioral therapies, which are nevertheless still more ambiguous than is commonly recognized. Never was it truer that meaning – and emotions such as fear – are generated in the mind of the beholder.

Top 7 Empathy Lessons in Leadership: The Video Replay

In the webcast the participants will engage how to:
•    Distinguish empathy from compassion, forgiveness, pity, and “niceness”;
•    Establish and maintain boundaries with bullies, slackers, difficult individuals, and friends while still honoring one’s commitment to empathy, to client service, to flourishing financially, to inclusiveness and community;
•    Identify failures (breakdowns) in empathy and what to do about it; and
•    Expand or contract empathy on demand by overcoming obstacles to empathy.

Review: Extreme Empathy [I Feel You: The Surprising Power of Extreme Empathy by Cris Beam]

Beam is a would-be “bad girl,” who has written a very good book. In a world of constrained, limited empathy, the empathic person is a non-conformist. Beam is one of those, too, and succeeds in sustaining a nuanced skepticism about the alternating hype and over-valuation of empathy over against those who summarily dismiss it. Most ambivalently, she calls out the corporate infatuation with empathy. I paraphrase the corporate approach: Take a walk in the other person’s shoes in order to sell them another pair.