Follow the money – by all means – but don’t follow it off a cliff. Take a walk in the shoes of the other person in order to sell them another pair!?
Empathy is one of those things that are hard to delegate. This role shows up like another job responsibility with which the CEO of the organization is tasked—along with everything else that she already has to do. As if she did not already have enough alligators snapping at various parts of her anatomy, one has to be nice about it, too? But of course empathy is not niceness, though it is not about being un-nice. It is about knowing what others are experiencing, because one has a vicarious experience and then processing that further to expand boundaries and exercise leadership.
This is your mind on neuroscience – mirror neurons: do they exist, and if not, what about it?
Sperry on the split brain: the information is in the system: how to get at it
The neuroscience of trauma – and how empathy gives us access to it
MRI research: as when Galileo looked through the telescope, a whole new world opens
A rumor of empathy learns about a report of an alleged example of empathy in the work, actions, or conversation of a person or organization. I then reach out to the person and talk to them in detail about the work they are doing to confirm or disconfirm the validity of the rumor.
Business leaders lose contact with what clients and consumers are experiencing. Leaders get entangled in solving legal issues, reacting to the competition, or implementing the technologies required to sustain operations, and lose touch with the empathic core of business. Yet empathy is never needed more than when it seems there is no time for it.
[Listen to a version of this post with bonus material on Spotify: https://open.spotify.com/episode/1OvEwkDD9b3IH66erzehnM?si=MeQ6C1uTQDyYGuAUGbegBw ] People want to know: Can empathy be taught? People complain and authentically struggle: I just don’t get it—or have it. In spite of the substantial affirmative… Read More ›
Listen on Spotify: https://open.spotify.com/episode/6WfkpUS9UPLZ2J6j3uCUVJ?si=i27E490CSmWUj3AcRtTDgQ Empathy is good for your health and well-being: Empathy is on a short list of stress reduction practices including meditation (mindfulness), Tai Chi, and Yoga. Receiving empathy in the form of a gracious and generous listening is… Read More ›
Psychotherapy invokes a virtual reality all of its own – even without cyber space. This is especially the case with dynamic psychotherapy that activates forms of transference in which one relates to the therapist “as if” in conversation with a past or future person or reality, the latter not physical present. Indeed, with the exception of being careful not to step in front of a bus while crossing the street on the way to therapy, we are usually over-confident that we know the reality of how our relationships work or what people mean by their communications. This is less the case with certain forms of narrowly focused behavioral therapies, which are nevertheless still more ambiguous than is commonly recognized. Never was it truer that meaning – and emotions such as fear – are generated in the mind of the beholder.