Dedicated and committed that empathy becomes less of a rumor and more of an expanded reality in the community...
Empathy: Capitalist Tool (Part 2): “CEO” now means “Chief Empathy Officer”
Empathy is one of those things that are hard to delegate. This role shows up like another job responsibility with which the CEO of the organization is tasked—along with everything else that she already has to do. As if she did not already have enough alligators snapping at various parts of her anatomy, one has to be nice about it, too? But of course empathy is not niceness, though it is not about being un-nice. It is about knowing what others are experiencing, because one has a vicarious experience and then processing that further to expand boundaries and exercise leadership.
Empathy: Capitalist Tool (Part 1): The Empathy Deficit in Business is Getting Attention
Empathy and Literature: Grand Rounds Talk (rebroadcast): Oct 13, 2016
Empathy as presence – online and in shared physical space
The ontological definition of empathy as “being in the presence of another human being without anything else added” – anything else such as judgment, evaluation, memory, desire, hostility, and the many factors that make us unavailable to be in relationship. Though Gillian Isaacs Russell uses the word “empathy” in a specific psychological sense, I would argue that her work on “presence” is consistent with and contributes to an enlarged sense of empathic relatedness that builds community.
Reclaiming Empathy in Online Therapy: An Imaginary Conversation with Sherry Turkle
Professor Turkle, Sherry, launches a Jeremiad – remember the Prophet Jeremiah? – against buzzing, beeping, interrupting devices, which give us acquired attention deficit, and carries her concerns in the direction of online therapy. If empathy is being copresent with another person, where is the empathy online? Find out in the engaging conversation between Lou and Arnon about Sherry’s penetrating and incisive work!
Resistance to Empathy (Part 1): Organizational Resistance to Empathy and How to Overcome It
that make organizations successful are not always the qualities that enhance their empathy. Hear me say it, and not for the last time: the things that make us good at business, including the corporate transformation of American medicine and education, do not always expand our empathy. What to do about it? The battle is joined. The recommendation? Let your customers, constituents, or stake-holders train you in empathy: Realize that if you do not respond empathically, the customers are just going to go quietly to the competitor that does. Empathy is good for business. If the customer has a complaint that he is having trouble expressing, then use one’s listening skills to get to the bottom of things.
The Natural Empath Encounters the Good Samaritan